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Privacy Policy

Privacy Policy for Health Connect RPM

Effective Date: 01/01/2024

Introduction

At Health Connect RPM, we are committed to protecting the privacy of your personal health information. This Privacy Policy outlines how we collect, use, share, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

1. Information We Collect

To provide you with high-quality remote patient monitoring services, Health Connect RPM collects the following types of information:

  • Personal Information: Includes your name, address, phone number, date of birth, and contact information.
  • Health Information: This may include medical history, diagnosis, treatment information, medications, vital signs, and other health-related data collected through remote patient monitoring devices.
  • Technical Data: This includes IP addresses, device identifiers, and usage data from your interactions with our platform.
  • Communication Data: This includes any communications between you and healthcare providers through the Health Connect RPM platform.

2. How We Use Your Information

Your information is used for the following purposes:

  • Providing Health Services: To enable healthcare providers to remotely monitor and manage your health.
  • Communication: To facilitate communication between you and your healthcare provider.
  • Compliance with Legal Obligations: We may use your data to comply with HIPAA and other applicable health regulations.
  • Platform Improvement: To analyze trends, usage, and improve the functionality of our services.

3. Sharing Your Information

We only share your information in the following circumstances:

  • With Healthcare Providers: Your healthcare provider(s) will have access to your health information to provide care.
  • Business Associates: We may share your information with third-party service providers who assist in the operation of our platform, in accordance with HIPAA’s Business Associate Agreements.
  • As Required by Law: We may disclose information if required by law, regulation, or government authority, including in response to a court order or subpoena.
  • With Your Consent: In some cases, we will ask for your consent before sharing your information for purposes not described in this policy.

4. Your Rights Regarding Your Information

Under HIPAA, you have the following rights regarding your personal health information:

  • Right to Access: You can request a copy of your health information maintained by Health Connect RPM.
  • Right to Correct: You can request corrections to inaccurate or incomplete information.
  • Right to Restrict: You can request that we limit how we use or disclose your health information.
  • Right to Revoke Consent: You may revoke your consent for us to use your health information at any time, except where it is required to maintain the continuity of care.
  • Right to Confidential Communications: You may request that we communicate with you in a specific way or location.

5. Security of Your Information

We implement stringent security measures to protect your information, including:

  • Encryption: All personal and health information is encrypted both in transit and at rest.
  • Access Controls: Only authorized personnel and healthcare providers can access your information.
  • Auditing: Regular audits are conducted to ensure compliance with HIPAA standards.
  • Data Storage: Your data is stored in secure facilities with restricted access.

Despite our efforts to protect your personal information, no security measures are completely infallible. We encourage you to take steps to safeguard your personal information as well.

6. Retention of Information

We retain your personal and health information for as long as necessary to provide you with services or as required by applicable laws and regulations.

7. Changes to This Privacy Policy

Health Connect RPM may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our platform, and the “Effective Date” at the top of this policy will be revised.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

  • Email: [email protected]
  • Phone: 650 458 2878
  • Mailing Address: 851 Burlway Rd. Ste 216. Burlingame, CA, 94010, US.

9. Complaint Procedure

If you believe your privacy rights have been violated, you have the right to file a complaint with us or directly with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.